Shipping, Returns, Refunds & Cancellations Policy

Duval 4 Life LLC Effective date: September 27, 2026

This policy applies to merchandise and digital gift cards sold through the Duval 4 Life online store at duval4life.com. Please review it before placing an order. Your order confirmation and any product-specific terms shown at checkout provide details for that purchase. Nothing in this policy limits rights that cannot be waived under applicable law.

Shipping and delivery

We ship physical products to the destinations available at checkout. Shipping charges and any applicable taxes are shown before you place the order. Digital gift cards are delivered electronically and are not shipped as physical merchandise.

If we show a shipping date or time frame for an item, we will work to ship within that time. If no shipping time is stated, we will ship within 30 days after receiving a properly completed order. If we cannot ship within the applicable time, we will notify you of the delay and offer the choice required by law to accept the delay or cancel for a full refund. Carrier delivery dates are estimates and may change after an order has shipped. Check your order confirmation and any tracking information for updates.

If a package appears lost or arrives damaged, contact us promptly through our Contact page with your order number and, if available, photos of the packaging and item so we can investigate and help resolve it.

Cancelling an order

To request cancellation, contact us as soon as possible and include your order number. An order can be cancelled only before it ships. Once an order has shipped, it cannot be cancelled. If it is eligible, you may request a return after delivery under the terms below. We will refund a successfully cancelled, unshipped order in full. We cannot guarantee that a request sent before shipment will be processed before the order ships.

Returns of physical merchandise

To request a return, contact us within 30 days after delivery and include your order number, the item and the reason for the return. Please wait for return instructions before mailing anything back. After we authorize a return, please send the item back within 14 days using the instructions we provide.

For a change-of-mind return, the item must be unused, undamaged and in resalable condition, with its original packaging where reasonably possible. Clothing, if offered, must be unworn and unwashed; stickers must be unapplied. We cannot accept an item that shows signs of abuse, misuse or damage caused after delivery. We may inspect the item before approving a refund. These condition requirements do not take away your rights if an item arrived damaged, defective or incorrect.

We do not charge a restocking fee. For an eligible change-of-mind return, we refund the item's purchase price and adjust any applicable tax as required by law. The original shipping charge is not refunded, and you pay the return shipping cost. Please use a trackable return method; we cannot credit a return that we do not receive.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or we sent the wrong item, contact us promptly with your order number, a description of the problem and photos if available. We will review the issue and arrange an appropriate remedy, which may be a replacement or refund. Where a return is needed for one of those reasons, we will provide return instructions and cover reasonable return shipping. We will also refund the original shipping charge attributable to the affected item when appropriate.

Refunds

Once we receive and inspect an authorized return, we will tell you whether it is approved and issue any refund due to the original payment method. The time it takes for a refund to appear depends on your payment provider. For change-of-mind returns, the original shipping charge is not refunded, as described above. If a refund is required by law or due to our error, applicable legal rights and the damaged, defective or incorrect-item terms above control.

Digital gift cards

Digital gift cards are delivered electronically. Once issued, they cannot be cancelled or returned for a refund except where required by law or to correct our error. As stated on our gift card product page, Duval 4 Life gift cards do not expire. If you have a delivery problem or entered the wrong recipient details, contact us promptly so we can see what options are available.

Small items and magnets

Small parts — choking hazard. Keep merchandise, including magnets and stickers, away from children under 3. These items are not toys. Keep any loose or damaged magnets away from children. Product-specific safety instructions, if any, also apply.

Contact

For help with shipping, a return, refund or cancellation, use our Contact page. Include your order number and the email address used at checkout so we can find your order.